Purchase protection
Refund & Warranty Policy
Digital products are checked case by case. Submit a report from your account with the order ID and evidence as soon as you identify a problem.
Eligible cases
A wallet refund may be approved for duplicate wallet debits, supplier fulfillment failure, non-delivery, or a product proven invalid within its stated warranty period.
Usually not eligible
Completed and valid digital delivery, buyer error, use contrary to instructions, changed mind, account bans caused by buyer activity, or reports submitted after the stated warranty period.
Review process
Open a report with the order ID, issue description, screenshots, and relevant timestamps. Do not expose passwords or private keys. Admin reviews the supplier response and records the outcome in your history.
Refund destination
Approved order refunds return to the internal USD wallet unless law requires otherwise. Deposit reversals depend on the original payment provider, fees, and settlement status.
Last updated: October 20, 2026 · Contact support